HR Operations

Twenty years ago Ulrich and Brockbank published their famous HR business partner model, in their book Human Resources Champions. Although not the intention of the authors, there were clearly perceived differences in status between the different roles. Especially on the dimension Strategic vs Operational, most HR professionals favoured strategic above operational. For years the ambition of most HR professionals was to become a real strategic business partner. Unfortunately many HR professionals did not have the skills and experience to realise their ambition. Who wanted to become an “Administrative Expert”? With large organisations in the lead, we have seen a slow revival of HR Operations, and today the status of people who are responsible for HR Operations does not seem to be lower than those with more strategic responsibilities.
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