Tom Haak, of the HR trend Institute, was interviewed by Christa Sterling for the Expert Interview Series of CCSU Continuing Education. You can find the interview here.
Three questions and Tom’s answers out of the longer interview:
What is having the biggest impact on the profession today?
The opportunities created by technology have the biggest impact on the profession. Everything is digital today. The impact is twofold. Organizations are transforming and HR has to play an important role in these transformations. Secondly, by using HR Tech, HR can change its impact a lot. Many jobs will be automated in the coming years and that will create major issues. On the positive side, technology allows people to make better decisions. Man and machine is a very powerful combination. Recruitment and selection is an area where you see many promising developments.
What types of education/training should those pursuing HR today be sure to attain to be more marketable?
A solid foundation of methodology and statistics is important. People analytics is getting more important, and the HR professionals should be able the set up experiments and work with data in a clever way.
Consulting skills are very important. Can you ask the right questions? Can you listen? Do you have a real interest and understanding of the business? Having experience with modern working methods, such as design thinking, agile and lean. Agility is necessary, in order to be able to adapt and take advantage of fast changing situations. A broad business knowledge is an advantage, as HR more and more has to work in multidisciplinary teams.
What are the most useful resources for HR students and professionals to be following today?
There are many useful online resources. Deloitte with Bersin publish a lot of valuable information. Harvard Business Review is excellent. Our site is worthwhile to follow, and we also publish a Flipboard magazine: The Future of HR. Personally I get a lot of good information via various channels: Twitter (there are various HR focused lists), LinkedIn, Flipboard and also Pinterest.
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