HR Trend Institute https://hrtrendinstitute.com Follows, detects and encourages HR trends Mon, 19 Feb 2018 15:04:18 +0000 en-US hourly 1 https://hrtrendinstitute.com/wp-content/uploads/2017/09/cropped-Logo_retina-32x32.png HR Trend Institute https://hrtrendinstitute.com 32 32 69625904 “Use your imagination, HR”. Interview with Tom Haak https://hrtrendinstitute.com/2018/02/13/use-imagination-hr-interview-tom-haak/ Tue, 13 Feb 2018 08:35:56 +0000 https://hrtrendinstitute.com/?p=12094 In September 2017, at Zukunft Personal 2017, Tom Haak was interviewed by Agnes Uhereczky, of the WorkLife Hub. You can watch the interview on YouTube. 

The post “Use your imagination, HR”. Interview with Tom Haak appeared first on HR Trend Institute.

]]>

In September 2017, at Zukunft Personal 2017, Tom Haak was interviewed by Agnes Uhereczky, of the WorkLife Hub. You can watch the interview on YouTube (8 minutes).

The post “Use your imagination, HR”. Interview with Tom Haak appeared first on HR Trend Institute.

]]>
12094
HR and the major 2018 Consumer Trends https://hrtrendinstitute.com/2018/02/12/hr-and-the-major-2018-consumer-trends/ Mon, 12 Feb 2018 06:05:31 +0000 https://hrtrendinstitute.com/?p=12063 End 2017 Trendwatching.com published a report on the 2018 consumer trends. In this article, we look at the possible implications of these consumer trends for HR.

The post HR and the major 2018 Consumer Trends appeared first on HR Trend Institute.

]]>

HR can learn a lot from marketing and market research. Employees are consumers, and why would they behave a lot differently in the workplace than in the marketplace?
Last year we used the terrific material of trendwatching.com on the 2017 consumer trends as the basis for our article: 2017 consumer trends and the opportunities for HR. Time for an update. In this article we look at the major 2018 consumer trends, as reported by Trendwatching, and consider what the implications in the workplace could possibly be. The extensive report of Trendwatching is summarised in an article and in a video.

1. A-Commerce

“In 2018, shoppers will look to hand over aspects of the retail experience -think sourcing, negotiating, purchase and delivery arrangements- to algorithms and smart devices.”

A-Commerce stands for “automated commerce”. People like convenience, and everybody loves good service. Amazon’s cashier-free convenience store, launched in 2016, is a good retail example.
In the workplace there are many areas where, with the help of AI, the employee experience can be improved. Some examples:

  • From active to passive recruitment: as a candidate you no longer have to apply for a job, the clever sourcing software will find you, and the recruitment chatbot will ask you if you are interested in a new opportunity (and the software can probably predict that you are interested, before you are aware yourself). Read: The changing scope of recruitment.
  • From active to passive employee mood measurement. In the past, employees had to complete questionnaires, to measure there level of engagement, today it can be done in an easier and passive way, e.g. by analysing the e-mails of the employees (with KeenCorp). Read: Employee mood measurement trends. 
  • If learning solutions could be offered at an appropriate moment in the workflow, based on real time observations of the behaviour the employees, this would be a big step forward. Read: 6 trends in learning and development.
  • With some imagination, you can easily imagine many areas where the application of this trend could make a real difference, like: automatic access control, in the company restaurant, during onboarding.

2. Assisted Development

“In 2018, consumers with complex lifestyles will look to brands to help them realise personal life goals and write new narratives of adulthood.”

This trend clearly has implications and creates opportunities in the workplace. How can organisations help their employees to “realise personal goals an write new narratives of adulthood’? We see some early signals.

  • More and more organisations, especially startups and scaleups, take their staff on skiing holidays in the winter.
  • The increased attention to wellbeing in the workplace. Read: Trends in improving wellbeing in the workplace.
  • Organisations that stimulate employees to start their own business, and gives them financial support in the initial phase.
  • Organisations that provide breakfast, lunch and sometime dinner (or the ingredients for dinner).

3. Virtual Companions

“In 2018, virtual personalities will prove they have the power to entertain, educate and heal. They will make the leap from assistants to companions.”

Trendwatching gives a nice example of KLM. Last year KLM provided, as a test, passengers that visited Amsterdam with a smart care tag. The smart audio luggage tip, with GPS, provided the visitors with tips about the places they visited.
If you want an impression of what kind of conversation you have with a chatbot, you can try Replika. “Replika is an AI friend that’s always there for you”. Replika tries to learn as much as possible about you, so that it can replicate your personality.Replika

Google Home, Amazon Alexa and Apple Homepod can also be considered as virtual companions. If you are alone at home, you can play games with Google Home, and the other devices have comparable features.

Alexa

In the HR domain, chatbots are quickly gaining ground (Read: The invasion of chatbots). Most of these chatbots are still very transactional, mainly used in recruiting and as interface with the HR service centre. Next step: the chatbots become your friends and allies in the organisation. Onboarding solution Talmundo, for example, is experimenting with chatbots. You can imagine that the personal guide in the onboarding journey of a new employee is a friendly chatbot, whom you can ask anything, and with whom the employee can also share personal reflections. Alexa and the other devices are also entering the workplace. Read: Amazon is putting Alexa in the office. 

4. Forgiving by Design

“In 2018, consumers expect all kinds of products and services to forgive them when their past – the product they selected, the size they chose, the service they wanted – doesn’t match their future. How? By near-magically adapt around their changing needs, wants and whims.” Expect “Design forgiving offerings that adapt to changing needs before your customer switches to a competitor”. 

This trend has important implications for the workplace, and adaptation to this trend is already in motion. When people are no longer hired for specific jobs, there is more flexibility to “adept to their changing needs, wants and whims”. Sensing these “needs, wants and whims” is key, and unfortunately the sensing capabilities in organisations often need development. There is room for improvement, but also here HR can learn a lot from the Amazon’s and Netflixes of this world.  Read: On size does not fit all and The end of static jobs.

5. Glass Box Wrecking Balls

“In 2018, your internal culture is becoming a key part of your brand.”

Transparency is increasing, and this creates opportunities and threats. When organisations become glass boxes, candidates and employees can compare the reality with the stories. If there is not a good match, the consequences can be severe (ref. the Uber story). Transparency in organisations is increasing, but the pace is often slow. Take for example salaries. On average men earn more than women in comparable jobs. If salary data in organisations would be easily available, this might cause one of the “glass box wrecking balls” to appear.  This is the same with people engagement data. The outcomes of engagement surveys are most of the time not transparent. What would happen if they were?  Read: Employer branding – 7 trends and What the pay gap between men and women really looks like.

Five consumer trends that can stimulate your imagination. These five trends alone, offer a lot of possibilities for applications in the workplace.

 

 

The post HR and the major 2018 Consumer Trends appeared first on HR Trend Institute.

]]>
12063
Where do the visitors of the HR Trend Institute come from? https://hrtrendinstitute.com/2018/02/06/visitors-hr-trend-institute/ Tue, 06 Feb 2018 06:00:20 +0000 https://hrtrendinstitute.com/?p=12040 In 2017 the website of the HR Trend Institute was visited by people from 201 countries! 71% of these visitors came from 15 countries. USA tops the list, followed by India and The Netherlands.

The post Where do the visitors of the HR Trend Institute come from? appeared first on HR Trend Institute.

]]>

In 2017 the website of the HR Trend Institute was visited by people from 201 countries! 71% of these visitors came from 15 countries:

  1. USA, with 21% of the total number of visitors
  2. India, 16%
  3. Netherlands, 9%
  4. UK, 6%
  5. Germany, 3%
  6. Canada, 3%
  7. Australia, 2%
  8. Philippines, 2%
  9. Belgium, 2%
  10. Singapore, 2%
  11. Spain, 2%
  12. South Africa, 2%
  13. France, 1%
  14. Thailand, 1%
  15. Italy, 1%

We are very glad with this international list. On the bottom of the list, we find countries with one person that visited our site: Samoa, Cook Islands, Guinea-Bissau, Mali, Northers Marina Islands, Anguilla, Faroe Islands, Vanuatu, Montserrat and Mauritania.

Of course, everybody is welcome, and we want to thank everybody who visited the HR Trend Institute in 2017. Hopefully we can continue to inspire you in 2018!

 

 

The post Where do the visitors of the HR Trend Institute come from? appeared first on HR Trend Institute.

]]>
12040
The Big Purpose Quiz https://hrtrendinstitute.com/2018/02/05/the-big-purpose-quiz/ Mon, 05 Feb 2018 06:00:10 +0000 https://hrtrendinstitute.com/?p=12012 The purpose of organisations is becoming more and more important. What is the purpose? Do you recognise the purpose of well known organisations? Do the BIG Purpose test.

The post The Big Purpose Quiz appeared first on HR Trend Institute.

]]>

If you want to create confusion in a group of consultants, you should start a discussion about the purpose of organisations. There is always someone who starts explaining (with an underlying tone of “why do I always have to explain the basics?”) what a purpose is, and what the difference is between purpose, mission, vision and values. For a moment it seems to be clear, but that never lasts long. Especially the boundaries between purpose and mission are blurry (or was it between purpose and vision?).

Time for the BIG Purpose Quiz. The main question is number 2: are you able to match 62 organisations with their purpose/ mission statement?

1. What is the purpose of an organisation?

a. “Defining purpose is a straightforward proposition. In its simplest form, purpose is the organisation’s reason for being (-).  It is a combination of vision, mission, and values. To define the purpose, you want to ask three questions: What is our vision? What is our Mission and What are our values”.  (Ref John Baldoni: Give your organisation a reason to believe in itself).

b. “The Purpose of an organisation is not the answer to the question “What do you do?” which typically focuses on products, services and customers, but rather the answer to the question “Why is the work you do important?” (Ref. Sheila Margolis: What is an organisation’s purpose?“).

c. “Vision = The picture of our desired future state. Mission = What we do and who we serve to get there.  Values = The beliefs that underpin our behaviours in order to make mission and vision a reality.  Purpose = Why we do all this in the first place, why we exist”. (Ref. Gina Hayden: What is your organisation’s purpose?).

d. “A mission statement is a short sentence or paragraph used by a company to explain, in simple and concise terms, its purpose(s) for being. These statements serve a dual purpose by helping employees to remain focused on the tasks at hand, as well as encouraging them to find innovative ways of moving towards an increasingly productive achievement of company goals”. (Ref. Investopia: Mission Statement).

e. “You begin with a purpose. A purpose is the “why” your organisation has begun a journey, guided by the deeply-held values and beliefs that inspire it to make a difference”.  (Ref. Brian Sooy: The difference between purpose and mission).

2. From which organisations are the following purpose/ mission statements?

purpose

1. Belong anywhere.

2. Changing business for good.

3. Driving prosperity through transport solutions.

4. Empower people to experience the world.

5. Inspire the world, create the future.

6. Improving people’s lives through meaningful innovation.

7. The maintenance of international peace and security.

8. To provide the best customer service possible.

9. We mobilise personal, social and business networking.

10. To accelerate the world’s transition to sustainable energy.

11. We save people money so they can live better.

12. To improve the health and happiness of the world.

13. To give customers the most compelling shopping experience possible.

14. To build trust in society and solve important problems.

15. Discover new ways to improve and extend people’s lives.

16. Connect, protect, explore and inspire the world through aerospace innovation.

17. To create a better everyday life for the many people.

18. To be a company that inspires and fulfils your curiosity.

19. We push the boundaries of science to deliver life-changing medicines.

20. To bring inspiration and innovation to every athlete in the world.

21. Organise the world’s information and make it universally accessible and useful.

22. To pioneer nutritional discoveries that help people live longer, healthier lives.

23. Empower every person and organisation on the planet to achieve more.

24. Innovate to bring therapies to patients that significantly improve their lives.

25. To connect the world’s professionals to make them more productive and successful.

26. We make medicines that help people live longer, healthier, more active lives.

27. To help people around the world plan and have the perfect trip.

28. To enrich people’s lives with programmes and services that inform, educate and entertain.

29. To connect everybody to live a better today and build a better tomorrow.

30. To give people the power to build community and bring the world closer together.

31. To give everyone the power to create and share ideas and information instantly, without barriers.

32. To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time.

33. To provide authentic hospitality by making a difference in the lives of the people we touch every day.

34. We brew great beers, we build great brands and are committed to surprising & exciting our consumers everywhere.

35. To be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online.

36. We enable our clients to make informed decisions and well-considered investments as they develop our natural and built environment.

37. To deliver information on the people, ideas and technologies changing the world to our community of affluent business decision makers.

38. Shape the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners.

39. To refresh the world in mind, body and spirit. To inspire moments of optimism and happiness through our brands and actions.

40. To prevent and alleviate human suffering in the face of emergencies by mobilising the power of volunteers and the generosity of donors.

41. To make unique sports cars that represent the finest in Italian design and craftsmanship, both on the track and on the road.

42. To help our clients create such high levels of economic value that together we set new standards of excellence in our respective industries.

43. To prepare and sell quick service food to fulfil our guest’s needs more accurately, quickly, courteously, and in a cleaner environment than our competitors.

44. We will lead the way to the future of mobility, enriching lives around the world with the safest and most responsible ways of moving people.

45. Our purpose goes beyond what we sell. We’re using our reach to be a positive force. For our customers. Our people. Our communities. Our world.

46. To help people worldwide where the need is greatest, delivering emergency medical aid to people affected by conflict, epidemics, disasters or exclusion from health care.

47. To be the most creative and thoughtful investment consultants in the industry, helping clients of all types to achieve results through sophisticated, client centric options.

48. To succeed requires the highest standards of corporate behaviour towards everyone we work with, the communities we touch, and the environment on which we have an impact.

49. With our research-driven specialty businesses, we help patients, customers, partners and our communities around the world to live a better life. We deliver entrepreneurial success through innovation.

50. To help our clients make distinctive, lasting, and substantial improvements in their performance and to build a great firm that attracts, develops, excites, and retains exceptional people.

51. Whatever the challenge, we deliver exceptional and sustainable outcomes for our clients. We work collaboratively to create value through built and natural assets that work in harmony with their surroundings.

52. To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.

53. We make real what matters by setting the benchmark in the way we electrify, automate and digitalise the world around us. Ingenuity drives us and what we create is yours. Together we deliver.

54. To earn customers for life by building brands that inspire passion and loyalty through not only breakthrough technologies but also by serving and improving the communities in which we live and work around the world.

55. To undertake research and action focused on preventing and ending grave abuses of the rights to physical and mental integrity, freedom of conscience and expression, and freedom from discrimination, within the context of its work to promote all human rights.

56. We are committed to giving people and organisations the space they need to realise their dreams and ambitions. We do this because we believe the world is a better place when people are in charge of their own lives, their own development and their own growth.

57. We go deep to unlock insight and have the courage to act. We bring the right people together to challenge established thinking and drive transformation. We work with our clients to build the capabilities that enable organisations to achieve sustainable advantage. We are shaping the future. Together.

58. Our purpose is enhancing quality of life and contributing to a healthier future. We want to help shape a better and healthier world. We also want to inspire people to live healthier lives. This is how we contribute to society while ensuring the long-term success of our company.

59. We will provide branded products and services of superior quality and value that improve the lives of the world’s consumers, now and for generations to come. As a result, consumers will reward us with leadership sales, profit and value creation, allowing our people, our shareholders and the communities in which we live and work to prosper.

60. We believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organisations to realise their own vision for a better future – however modest or grand. Our purpose therefore is: Empowering people to stay a step ahead in life and in business.

61. As one of the largest food and beverage companies in the world, our mission is to provide consumers around the world with delicious, affordable, convenient and complementary foods and beverages from wholesome breakfasts to healthy and fun daytime snacks and beverages to evening treats. We are committed to investing in our people, our company and the communities where we operate to help position the company for long-term, sustainable growth.

62. We believe that oil and gas will remain a vital part of the global energy mix for many decades to come. Our role is to ensure that we extract and deliver these energy resources profitably and in environmentally and socially responsible ways. We seek a high standard of performance, maintaining a strong and growing long-term position in the competitive environments in which we operate. We aim to work closely with our customers, our partners and policymakers to advance a more efficient and sustainable use of energy and natural resources.

 

The purpose/ mission statements of the following organisations are in the list:

ABN AMRO, AirBNB, Amazon, Amnesty, Aon Hewitt, Arcadis, AstraZeneca, Bain & Co, BBC, BCG, Boeing, Booking, Burger King, Cisco, Coca Cola, Danone/Nutricia, Deutsche Telekom, Eli Lilly, Facebook, Ferrari, Forbes, GM, Google, Headspace, Heineken, Hilton, Hyatt, IKEA, ING, LinkedIn, McDonalds, McKinsey, Medecins san Frontiers, Merck, Microsoft, Nestlé, Nike, Nordstrom, Novartis, Pepsico, Pfizer, P&G, Philips, PWC, Red Cross, Samsung, Shell, Siemens, Sony, Starbucks, Sweco, Tesla, Toyota, Trip Advisor, Twitter, UN, Unilever, Virgin, Vodafone, Volvo, Wallmart, Zappos

 

The post The Big Purpose Quiz appeared first on HR Trend Institute.

]]>
12012
Research: what are the expectations of young employees? https://hrtrendinstitute.com/2018/02/01/research-opportunity-expectations-young-employees/ Thu, 01 Feb 2018 06:00:53 +0000 https://hrtrendinstitute.com/?p=11989 Remote-how with some partners, have started an interesting research project: 
the "EU labor market 2018 - Expectations vs. Reality" research. You can participate.

The post Research: what are the expectations of young employees? appeared first on HR Trend Institute.

]]>

What is Remote-how?

Recently we got in touch with an interesting start-up: Remote-how. Remote-how is a monthly remote work & travel incentive program, to attract and retain top talents. They organise the possibility for young top talent to work at a remote location for one month. During this month they continue working, and also learn a lot about all the important aspects of remote working. And of course, they have a lot of fun and learn about new cultures. If the program is a joint program, they connect to top talent of other companies as well.

Research opportunity

Remote-how with some partners, have started an interesting research project: the “EU labor market 2018 – Expectations vs. Reality” research. You can learn more about it here.

Remote-how.com, together with companies like PwC and Amazon, will identify the most up to date insights about needs of young employees in the areas of employee benefits and remote work, confronting them with existing strategies of HR departments.

Why is it worth to join the research? All participating companies will receive a cost-free benchmarking analysis to other businesses from their industry or country.

If you want to learn more about the report, you can easily schedule a call with Remote-how team member – just click here.

 

The post Research: what are the expectations of young employees? appeared first on HR Trend Institute.

]]>
11989
Trends in improving well-being in the workplace https://hrtrendinstitute.com/2018/01/31/trends-in-improving-well-being-in-the-workplace/ Wed, 31 Jan 2018 15:27:52 +0000 https://hrtrendinstitute.com/?p=11995 In the recent times, more and more organisations are taking the wellbeing of their employees a lot more seriously. This article covers 7 workplace wellbeing trends.

The post Trends in improving well-being in the workplace appeared first on HR Trend Institute.

]]>

Wellbeing at work gets more attention

In the recent times, more and more organisations are taking the wellbeing of their employees a lot more seriously. And why shouldn’t they? Research has shown that a healthy and engaged workforce can cut down the cost per employee more than $1500. If yours is a large organisation, this means a lot of money can be saved, which in turn translates to an increase in the return on investments. Improving the wellbeing of your workforce has a lot of obvious benefits.

  • It increases the productivity of your employees —  With the help of wellbeing initiatives, employees feel a lot healthier — both physically and mentally. With the reduction in stress, increases the energy to perform better.
  • Brings the team in cohesion — Wellbeing initiatives involve team-building activities, that bring your team together.  It gives the whole organization a shared purpose for which they work.
  • Creates a positive work environment — Practicing mindfulness and meditation are facets of improving wellbeing in the workplace. These activities will decrease the stress levels of your employees and create an overall positive work environment within the organization.

There is no one way to create a wellbeing programme for your organization. Different companies use different modes for fostering their mental and physical wellbeing. However, there are a few wellbeing trends that have worked for a lot of large corporations.

In this article, we cover some of the top wellbeing trends that you can implement in your organisation to improve employee productivity and generate a higher return on investments. Take a look.  

7 workplace wellbeing trends

1. Implement on-site yoga classes

A lot of large companies are outsourcing Yoga experts within their organisation to create an environment of meditation and mindfulness. You can put in an hour before work for employees that are interested in the same. For companies that function on a large scale, this can be extremely useful. Since they can afford the assistance of experts, they won’t have to spend time on coming up with other cheap (and sometimes ineffective) plans.  

2. Give gym discounts

This trend is a great way to render incentives to your employees while ensuring their physical well being. Since it would be given out as an incentive, they’d be naturally motivated to work better, and their physical well being will also, in turn, improve their work productivity. Two shots from the same arrow, wouldn’t you say? Another aspect you can work on is redesigning your office layout. Keep ample space for the employees to move around and freshen up once in a while. Use of ergonomic chairs, standing-desks, etc. can also be imparted. This will keep the work culture non-monotonous and keep the workforce active!

3. Be flexible in working hours

Rigidity in working is a lost cause now. Organisations are becoming more and more open-minded about a lot of things. One of those things is the flexibility in working hours. Every employee is different. They have their different situations and problems. Therefore, if it is possible, you should be more flexible in assigning work hours for your employees as long as they do the work right. This will inculcate a natural sense of loyalty and satisfaction towards the work and reduce stress.

4. Promote usage of productivity boosting devices

Wearable devices like Fitbit, Apple’s Smart Watch, etc. can help your employees in monitoring their personal well-being. These smart wearables can track personal activities of an individual like sleep quality, calories, pulse rate, etc. This will help your employees in not only staying active & healthy, but also make them proactive. In addition to this, the organisations can also promote mindfulness and meditation activities. Apps like Headspace can serve this purpose well!

5. Incorporate team activities

Team bonding activities have always happened in organisations, and they will continue to happen. However, most team bonding activities fall flat. Employees get the feeling that there may be a hidden agenda behind it, and they end up becoming formulaic and meaningless. Make sure that you spice up these activities with new, creative ideas so that your team remains interested and it feels organic. Perhaps do not assign a rigid time for it? Surprise your team with a weekend getaway with the whole organisation. I’m sure you can think of great ideas.

6. Financial advising

This is one trend that not a lot of employers think about, but should. Financial crisis can be a huge burden for any employee. It also results in a lot of stress. Addressing these concerns becomes imperative to ensure that an employee’s productivity is not hampered. Giving financial advice and education to your employees from different walks of life can be greatly beneficial for your employee’s well being.

7. Limit office hours to boost productivity!

It is essential that you restrict the office hours and keep the work-timings fixed. You can communicate to your employees that you do not expect them to work outside these foxed hours. This will promote a sense of relaxation amongst employees and motivates them to maximize their productivity during the working hours.

Conclusion

Right after you implement these initiatives, you should always run a survey to see whether your plans are working or not. Feedback is critical. If one initiative is not working, try another. Keep trying till you find the sweet spot, and achieve the desired work-culture dynamics for your company.

 

The post Trends in improving well-being in the workplace appeared first on HR Trend Institute.

]]>
11995
Watch the webinar HR Trends for 2018 https://hrtrendinstitute.com/2018/01/24/watch-webinar-hr-trends-2018/ Wed, 24 Jan 2018 10:24:49 +0000 https://hrtrendinstitute.com/?p=11972 On January 16, 2018, Tom Haak of the HR Trend Institute talked about the HR Trends for 2018, in a webinar organised by Human Resources Today and Kronos.
The recording of the webinar is now available.

The post Watch the webinar HR Trends for 2018 appeared first on HR Trend Institute.

]]>

On January 16, 2018, Tom Haak of the HR Trend Institute talked about the HR Trends for 2018, in a webinar organised by Human Resources Today and Kronos.

The recording of the webinar is now available.

“Megatrends” are influencing work and the workplace. What will the future of work look like, and how can organizations use these trends for their benefit?

In his introduction, Tom Haak gives an overview of what he sees as the most important HR trends, and gives examples how organisations and creative innovative suppliers are adapting to the trends.

After this session, you will:

  • Have a better view on current HR trends
  • Be inspired about the possibilities the current trends offer
  • Have some examples about front-runners and innovative suppliers
  • Have some ideas on how you could use the trends to increase the impact of HR in your organisation

The post Watch the webinar HR Trends for 2018 appeared first on HR Trend Institute.

]]>
11972
18 roles for HR in 2018 https://hrtrendinstitute.com/2018/01/15/18-roles-for-hr-in-2018/ Mon, 15 Jan 2018 18:43:16 +0000 https://hrtrendinstitute.com/?p=11939 Tom Haak of the HR Trend Institute, describes 18 roles that HR can play in 2018. The Accelerator, the Guardian of the Values, the Smooth Operator and many more. Which roles will you play in the coning year?

The post 18 roles for HR in 2018 appeared first on HR Trend Institute.

]]>

1. The Accelerator

Speed is of utmost importance. HR can help to accelerate processes and decision making. The pace in most organisations is too slow. The year is still the most important planning building block. HR can do a lot to help to increase the speed. Hire speedy persons. Get rid of, or redesign, slow and bureaucratic processes. Stop with one-size-fits-all concepts. Adopt ‘Just-in time’ and get rid of ‘Just-in-case’.

2. The Challenger

We need people who dare to challenge at the top. Group think is observed too often. The plans are always ambitious and will result in more growth. Nobody wants to be the party pooper. Nobody wants to be perceived as a blocker. This is where HR can show its independency, and challenge where others choose to be followers.

3. The Connector

In today’s organisation it is all about connections. HR must focus on building and strengthening the connections. Between countries. Between functional areas. Between old and young. Between Baby Boomers and Gen Y and Gen Z. Between old and new. Between early-adaptors and followers. Between change lovers and stabilisers. Between inner circle and outer circle. Between leaders and followers. Between HQ and the people at the front. Read: Organisational Network Analysis.

4. The Data-cruncher

Traditionally data analysis is not one of the core competencies of HR. It should be, and modern technology will help a lot. HR can have its sensors out wide in the organisation. What is happening with the engagement levels of people in critical projects? What capabilities are slowly eroding? Moving people analytics from descriptive to predictive.

5. The Designer

Can organisations be beautiful? Can organisations be a place where it is fun to be? HR can play a more active role in workplace design. Functionality and efficiency: yes, but let’s as HR add the people element. Let’s also make sure what we design can fulfil the needs of different groups.
Another type of designer is the employee journey designer (see role 7).

6. The Employee Champion

One of the most undervalued roles in the original Ulrich model is finally getting some traction. For years HR has focused on becoming part of senior management (or al least getting as close as possible to senior management). Nobody wanted to be an administrative expert, and focusing on the employees was also very old fashioned. This is changing, and employee intimacy is becoming more important. Read: To a more human and holistic HR.

7. The Employee Journey Designer

The employee journey and the employee experience are becoming mainstream in 2018. Designing the journey, from start to finish, is becoming an important role of HR. Read: Where to start when you want to improve the employee experience?

8. The Experimenter

We can learn a lot of experiments. HR can drive experiments. Do not strive to design the global all-encompassing process, practice or system that will be future-proof. Time goes by and nothing happens. Start experiments with those parts of the organisation that love something new. Implement, learn, adapt and start a new experiment.

9. The Guardian of the Values

Organisations and people become more and more values driven. Strong values need to be nourished and defended. HR leaders should be role models that through their behaviours show that they are living the values.

10. The magician

Top HR professionals can be magicians. For example, by producing surprising insights with the help of people analytics. Management and employees like surprising insights, and HR can provide them. Sourcing surprising candidates is another area where HR can add a lot of value.

11. The meditator

The HR pro keeps her head cool. She is focused and immune to distractions. She finds time to mediate every day. Headspace is her favourite app.

12. The performance consultant

Some people are better in giving feedback than others. It is probably better to make use of the capabilities of these people, then to train all people to give better feedback. Performance consulting is an excellent role for HR: helping good people to become better.
Read: Improving Performance Consulting.

13. The Receptionist

Administrative Expert was the least desirable role in the Ulrich model (see also role 6). An important element in the HR service centre is hospitality. If organisations investigate how employees experience their journey, they often mention how difficult it is to find relevant HR information. The intranet contains may pages, but to find the right information is cumbersome. If you try to contact the HR service centre, they are difficult to reach. Hospitality should be high on the capability list of HR employees in the service centre. Although chatbots will play an important role, for more complex issues we will need human interaction. Read: HR Operations in the lift.

14. The Slacker

Some time ago there was a nice blog with the title “What happened to down time; the extinction of deep thinking & sacred space”. Downtime is needed. HR can be exemplary here as well. Do not plan meetings back-to-back. Do not judge people who allow themselves some slack.

15. The smooth operator

This role is related to role 13, the receptionist. The smooth operator knows her IT-stuff. HR processes and workflows are running smoothly in the background, and offer all the users (candidates, employees, managers) a world class experience. The smooth operator is invisible, but very important as the engine of HR.

16. The Storyteller

2018 will also be a year of storytelling. Through stories we can learn about the ambitions of the company. Through stories we can learn what living the values really means. Through stories we can connect the organisation to the surrounding world. HR could be the master of storytelling.

17. The Techie

HR tech offers numerous opportunities. HR should be tech savvy, and be able to find solutions that can help to increase the impact of HR.  Not an easy role. There are many solutions on the market, and the HR tech landscape is changing every day. Read: HR Tech trends often ignored by HR. Have a look at the HR Tech Community.

18. The Voice

As one of the major HR trends for 2018, we mentioned “Power to the People”. Many organisations are still used to work in a top-down way. In those organisations, also HR finds it difficult to approach issues in a different way. Performance management is a good example. Changing the performance management process is often tackled as an organisation wide issue, and HR needs to find the new uniform solution. In line with the trend called “the consumerisation of HR” employees are expected to take more initiative, being tired of waiting for the organisation and HR, and wanting to be more independent of organisational initiatives. If HR is clever, it senses the needs and ideas in the undercurrent of the organisation, and acts as the voice that expresses these ideas.

 

 

 

 

The post 18 roles for HR in 2018 appeared first on HR Trend Institute.

]]>
11939
Webinar about the HR Trends for 2018 https://hrtrendinstitute.com/2018/01/09/webinar-hr-trends-2018/ Tue, 09 Jan 2018 20:18:53 +0000 https://hrtrendinstitute.com/?p=11931 On January 16, 2018, Tom Haak of the HR Trend Institute will talk about the HR Trends for 2018, in a webinar organised by Human Resources Today and Kronos.

The post Webinar about the HR Trends for 2018 appeared first on HR Trend Institute.

]]>

HR Trends for 2018

On January 16, 2018, Tom Haak of the HR Trend Institute will talk about the HR Trends for 2018, in a webinar organised by Human Resources Today and Kronos.

“Megatrends” are influencing work and the workplace. What will the future of work look like, and how can organizations use these trends for their benefit?

In his introduction, Tom Haak will give an overview of what I see as the most important HR trends, and give examples how organisations and creative innovative suppliers are adapting to the trends.

After this session, you will:

  • Have a better view on current HR trends
  • Be inspired about the possibilities the current trends offer
  • Have some examples about front-runners and innovative suppliers
  • Have some ideas on how you could use the trends to increase the impact of HR in your organization

January 16, 2018 11 AM PST, 2 PM EST, 7 PM GMT

Registration here.

The post Webinar about the HR Trends for 2018 appeared first on HR Trend Institute.

]]>
11931
Our most popular HR trends blog posts in 2017 https://hrtrendinstitute.com/2018/01/02/our-most-popular-hr-trends-blog-posts-in-2017/ Tue, 02 Jan 2018 15:49:04 +0000 https://hrtrendinstitute.com/?p=11912 In 2017 we published 90 new blog posts on the website of the HR Trend Institute. What were the most popular articles in the last year, including popular articles published in 2016? This is the Top 8.

The post Our most popular HR trends blog posts in 2017 appeared first on HR Trend Institute.

]]>

In 2017 we published 90 new articles to the website of the HR Trend Institute. What were the most popular articles in the last year, including popular articles published in 2016? This is the Top 8.

1. 10 HR trends for 2017

HR Trends for 2017

2. 6 major trends in HR shared services

shared services

3. 11 HR trends for 2016

HR Trends 2016

4. 8 talent management trends for 2018

Trends in Talent Management

5. 8 major HR trends for 2018

HR Trends 2018

6. 15 current HR trends

15 current HR Trends

7. 7 trends in recruitment and selection

Recruitment

8. Trends in HR job titles

HR Job Titles

 

Most of the illustrations were made by our favourite designer: Studio Fee Overbeeke.

The post Our most popular HR trends blog posts in 2017 appeared first on HR Trend Institute.

]]>
11912
How Apple empowers its employees… https://hrtrendinstitute.com/2017/12/27/how-apple-empowers-its-employees/ Wed, 27 Dec 2017 06:20:50 +0000 https://hrtrendinstitute.com/?p=11899 I had an issue with a USB-C to ethernet connector I bought at the Apple online shop. It took me a long time, and a lot of irritation, to convince them to mail a replacement. A service centre case story.

The post How Apple empowers its employees… appeared first on HR Trend Institute.

]]>

I am a long term Apple customer

I am a long-term Apple customer. Also in the last year, I bought a lot of Apple stuff (three MacBooks Pro, a 27′ LG Screen, an Apple Watch, earpods and various accessories).

The small issue

The cheapest item (EUR 39,95) I bought online in the Apple shop was a Belkin USB-C to ethernet adapter. This was delivered to me on December 11, 2016. Last week it did not work any more. As you can expect such a simple connector to work for years, I decided to call Apple for a replacement.

Calling Apple Support

It takes a while before you have a human on the line. First you must convince the chatbot to connect your call. After pushing a few buttons, she spoke to me.

  • What product do you need support for?
  • An accessory.
  • An accessory. If this is right, say yes.
  • Yes.
  • With what Apple product do you use this accessory?
  • MacBook Pro.
  • What is the serial number of the MacBook Pro? If you need more time, please say: wait.
  • Why do you need the serial number??
  • Please say the serial number. If you need more time, please say: wait.
  • After some resistance, I gave the serial number.

An easy solution

The chatbot connected me to an operator in the service centre. Let’s call him Karel. I explained my situation to Karel, and he quickly agreed with me that they would send a replacement. He needed my credit card number, as if I did not return the broken product, I had to pay. No problem at all. Karel put me on hold to make the necessary arrangements.

The system does not accept it

Karel back on the line. Unfortunately, the system did not accept that he entered a price of zero for the connector. The connector was bought with a MacBook, and as the guarantee period for the MacBook was one year, the guarantee period for the connector was also one year. As 12 months and one week had passed since my purchase, the system could not handle a free replacement. He had to discuss with his supervisor. If I could wait.

It is not our issue

After 10 minutes or so, Karel came back. He had discussed with his supervisor, and the supervisor had said this was not an Apple issue. As the connector was from Belkin, I had to contact Belkin.
I said I did not agree. The shop where I bought this (the Apple online shop) had to arrange this, in my opinion. Karel agreed, and he put me on hold again, to confer with his supervisor.

Can you contact the online shop?

After another 10 minutes Karel told me, that his supervisor was not willing to move. And, by the way, I was speaking to the MacBook service department (as I used the connector with a MacBook), but this was really an issue of the Online shop department. Maybe I could call the Online shop department myself?
I said for me there was only one Apple, and that I expected Karel to solve my problem. I repeated several times what I expected: a replacement to be send to me. Could I speak to Karel’s supervisor, as was not very happy with the lack of a simple solution. And the call had lasted around 60 minutes in the meantime! Karel would try to connect me.

I am your senior agent

This took a bit longer. After 15 minutes Karel was back. He had discussed, and his supervisor had said that he, Karel, was to be considered the senior agent on this case, and he should find a solution with me. I said; Karel, I want you to mail me a replacement. No, said Karel, he was not able to do that.

I will try to solve it

In the meantime, I was running out of patience. The only reason I was still on the line, was that I saw a blog post appearing on the horizon. Karel agreed with me the case was handled very poor. He seemed to be the victim of the internal politics in the service centre. I told him I hoped he would say: Tom, I will solve this for you. It took some effort from my side to convince him, but in the end, he told me: Tom, I will [try to] solve this…. After 90 minutes [!!!] I finished the call.

End good, all good (I hope)

Two hours after the call, Karel called me. He had felt bad about the way they had handled this. Apologies. He would mail me a replacement, and out of courtesy, I would not have to return the old connector [Hurray!].
I have not received the package yet, but I hope it will arrive after Christmas.

The main lesson

Apple: please empower the people who work for you in the service centre to solve small problems on their own. And make your systems so flexible that they can handle requests that are somewhat out of line.
My issue could have been solved in one minute. The costs of what I described above, far exceeded the costs of the connector.

The post How Apple empowers its employees… appeared first on HR Trend Institute.

]]>
11899
Glad to appear on HR gurus lists! https://hrtrendinstitute.com/2017/12/22/glad-to-appear-on-hr-gurus-lists/ Fri, 22 Dec 2017 17:45:36 +0000 https://hrtrendinstitute.com/?p=11883 December is a good month for list. We are very glad that our founder and director, Tom Haak, appeared on several end-of-year HR Guru/ Influencer/ pioneer list.

The post Glad to appear on HR gurus lists! appeared first on HR Trend Institute.

]]>

December is a good month for list. We are very glad that our founder and director, Tom Haak, appeared on several end-of-year HR Guru/ Influencer/ Pioneer lists. Tom was also quoted in a Talent Management report, and he was interviewed for a Dutch radio station.

HR Gurus A-Z List

HR Gurus

CakeHR regularly published a list of Human Resource’s Gurus. On the list of Q4 2017 we find 26 HR Gurus’s, including Tom Haak. Some familiar faces on the list, as Josh Bersin and ABN AMRO’s Patrick Coolen. The Nordic region is well represented, with 10 HR experts on the list.

Top HR Influencer

HR Influencers

The Top HR Influencer list contains more than 150 HR experts. Tom Haak on number 35, coming from place 53. Power score: 77. Twitter and Klout seem to be the sources for the calculation of the power scores. The list is dominated by Americans. Tom is the only Dutchman and one of the few continental Europeans on the list.

The 12 pioneers of Christmas

Pioneers

A very personal list by Jeff Wellstead, of The Pioneers. Tom Haak is the 10th Christmas Pioneer on this list.
These people are the hope of our future generations. They don’t think the way most people do but rather react to the toys they have to play with, the new friends they meet everyday. They act more like children approaching a playground than the majority of us sitting in traffic, frustrated up with our dystopian existence. These are the very people, in all walks of life, who create magic everyday and will help us get to another plane of reality together. I’d love to highlight some of those incredible people here with my 12 Days of Christmas Pioneers“.

Expert Opinion Talent Management

Expert Opinion

Martechexec published an article about Talent Management trends, including the views of Tom Haak.

The 20 best People Analytics & Future of Work articles: Nov & Dec 2017

David Green

David Green is one of the great resources for the HR Trend Institute. We are glad that he featured the annual trend overview of the HR Trend Institute in his overview of the best people analytics and future of work articles of November and December 2017.

Interview on ZP Radio

interview

ZP Radio interviewed Tom Haak, about the HR trends for 2018. The interview (in Dutch) is 30 minutes long.

Best HR articles of 2017

On this list of “Best HR articles of 2014“, the article “The psychology of people analytics” of Tom Haak appears on the first place.

What are you most excited about in people analytics?

analytics in hr

Analytics in HR interviewed some leading experts in the field of people analytics. Amongst them, Tom Haak of the HR Trend Institute.

 

The post Glad to appear on HR gurus lists! appeared first on HR Trend Institute.

]]>
11883
HR Tech trends often ignored by HR https://hrtrendinstitute.com/2017/12/19/hr-tech-trends-often-ignored-by-hr/ Tue, 19 Dec 2017 14:58:42 +0000 https://hrtrendinstitute.com/?p=11872 The HR Trend Institute conducted several HR Trend Scans in 2017. Some insights in the outcomes. HR Tech trends are often ignored.

The post HR Tech trends often ignored by HR appeared first on HR Trend Institute.

]]>

HR Trend Workshops

In the last year, I conducted many workshops with HR teams focused on the current HR trends. I was fortunate to meet many ambitious HR teams, often of multinational organisations. A typical flow of a workshop is as follows:

  • I give an overview of the current trends
  • The participants complete the HR Trend Scan
  • We review the HR strategy/ plan of the organisation, and consider how the HR trends can be used to accelerate implementation and increase the impact of the most urgent HR projects.

Overview of HR trends

HR Trends

As a starting point, we use the nine trends as outlined in the picture above. Generally, people are aware of the trends. It becomes more interesting, if we show examples of how innovative organisations and solution providers are using the trends.

The HR Trend Scan

In the HR Trend scan the participants are asked to answer the following question for each of the nine trend areas: “To what extend is your organisation adapting to the trend [from hierarchy to network/ the invasion of smart tech and so on]”.

The rating scale used is:

0 = No, we are kind of ignoring the trend
1= Yes, we are doing what others are doing
2= We are innovating
3= We are trend setters
4= We are far ahead!

Mentimeter

The outcomes of the HR Trend Scan

HR Trend Scan Score

HR Tech Trends ingored

In a very crude and unscientific way, we summarised all the outcomes of the HR Trend Scans we conducted in 2017 in two pictures.

In picture 1: the average score on the 5-point scale (0-4) on each of the nine trend areas. Lowest score for “The invasion of smart tech”, highest score for “Purpose before Pecunia”. Overall there seems to be a lot of room to better adapt to the trends.

HR Tech trends often ignored

In the second picture the average percentage of people that answered the questions with the answer “No, we are kind of ignoring the trend”.
Highest on the list of ignored trends: “The invasion of smart tech” and ‘Making fun is serious business”.
Difficult to extrapolate these results to other organisations, but they might be considered an indication where HR stands today. The clients of the HR Trend Institute are not a random sample. Most clients are organisations that realise that it helps to look for inspiration outside.

The post HR Tech trends often ignored by HR appeared first on HR Trend Institute.

]]>
11872
HR Trends for 2018: the videos https://hrtrendinstitute.com/2017/12/05/hr-trends-for-2018-the-videos/ Tue, 05 Dec 2017 06:00:55 +0000 https://hrtrendinstitute.com/?p=11854 The HR Trend Institute outlined 8 major HR trends for 2018. In a series of short videos Tom Haak explains some of these trends.

The post HR Trends for 2018: the videos appeared first on HR Trend Institute.

]]>

The HR Trends videos

We made five videos, summarising the major HR Trends for 2018.

1. HR Trends for 2018 (10:35)

2. From PTB to EI (1:00)

3. More focus on productivity (0:58)

4. Power to the people (o:58)

5. It is all about hospitality and service (0:58)

The post HR Trends for 2018: the videos appeared first on HR Trend Institute.

]]>
11854
6 Trends in Learning and Development https://hrtrendinstitute.com/2017/12/04/6-trends-in-learning-and-development/ Mon, 04 Dec 2017 06:09:34 +0000 https://hrtrendinstitute.com/?p=11852 In this article 6 trends in Learning and Development are described, and how they can be used to increase productivity in organisations.

The post 6 Trends in Learning and Development appeared first on HR Trend Institute.

]]>

Opportunities in L&D Tech

Recently I presented my view on the status of HR Tech (HR Tech Trends: update). One of the conclusions: there seem to be good opportunities in the learning area.

As a follow up on this presentation, I had a short brainstorm with some network partners last week. The question on the table: which trends should be considered when designing innovative learning solutions? This is a short summary of our conversation (that will be continued).

Learning and Development trends

1. More focus on microlearning

Learning content is more and more made available in small chunks. On elearningindustry.com we found the following definition: “Microlearning is a way of teaching and delivering content in small, very specific bursts”. Microlearning is also related to the trend from just-incase to just-in-time learning: you learn new skills and knowledge best at the moment when you really need it and can apply it immediately.

2. Learning integrated with work flow

It makes a difference if an employee must search actively for a learning module that he or she needs, or that the module is offered at an appropriate moment in the workflow, based on real time observations of the behaviour the employee. If there is a meeting with company X in your diary, you personal learning aid might ask: “Do you want to learn more about company X?”. If you are stuck in designing a difficult Excel macro, the Excel chatbot asks you: “Can I help you to design the macro?”. If you have a meeting scheduled with an employee with a low performance rating (the computer get this information in the HRIS), you are offered a short module “how to deal with under-performing employees”.
The solutions become even better if your individual learning style and the level of your capabilities are considered.

3. Content is everywhere

The availability of good learning content seems to be less of an issue. There is an abundance of learning material available. The problem is how to find it, how to match content to your needs and how to get an indication of the quality of the content. Various learning platforms are available that can help people to find the most appropriate content (such as Edcast, LinkedIn Learning, Coursera and Degreed).

4. Tech can help for better feedback

Football clubs track their players almost 24/7. On the field, during the training, and while they are sleeping. The data is used to give the players feedback they can use to improve their performance. The combination of data gathered by intelligent devices combined with the observations of the trainers, increases the quality of the feedback. Gathering realtime data on the individual performance of employees is still not widely used. There are privacy issues, and if the data is misused by the employer the trust of the employees goes down. Making sure the data is only used for development can help. Using individual trackers in the workplace will increase, and if the organisation does not provide them, employees will bring their own (like the FitBit and the iWatch). Some tools that show a glimpse of the direction learning tech tools can take are Joonko and Rescuetime.

5. Employees in the drivers seat

Many learning and development initiatives are initiated by the organisation. Often the approach is top-down. What do new employees need to learn? What is the knowledge we expect all the people on this level to have? How can we disseminate the global health & safety standards? Often the approach is not only top-down, but also very generic. Learning solutions are designed for groups of people, and not tailored to the individual needs, wishes and learning styles of individual employees. In our article “8 major HR trends for 2018” we noted two trends that are relevant in this context. We called them “Power to the People” and “From Please the Boss to Employee Intimacy“. Employees will start to look for solutions that can help them to become better. Not only for their current assignment, but also for future assignments (maybe at another employer).

6. Looking for financial benefits

Maybe there is a reason that developments in Learning Tech are slow. It has always been difficult to calculate the ROI of investments in learning and development. Currently there is more focus on productivity. Innovative Learning tech should be able to help to drive productivity up.
Onboarding is typically an area where the benefits can be calculated relatively easy: the steeper the learning curve of new employees, the faster they are reaching the required productivity level. The investment in clever innovative onboarding tools is quickly earned back.

The post 6 Trends in Learning and Development appeared first on HR Trend Institute.

]]>
11852